Helpline Calls

helpline icon with 0800 999 2568 telephone number

In 2016 we received 202 specialised helpline calls regarding a range of subjects. Below are some examples of calls made to the helpline and their outcomes.

  • Sarah’s story Sarah felt increasingly isolated in her final year before graduation. As life with her newly acquired health condition progressed, she struggled to keep up with the increasing demands of her ...
  • Pat’s story “It’s hard…it looks like we are going to have to battle the system once again,” said Pat, after her son Matthew was told he had to find funding for another ...
  • Reasonable Adjustments in Exams A parent contacted the helpline, looking for information and advice about what their child’s rights were in relation to receiving ‘reasonable adjustments’ for a university admissions test for a degree ...
  • Organising Support at College Elizabeth, who is a member of the ASN staff at an Edinburgh school, contacted Lead’s information service regarding Calum, a learner with cerebral palsy who was leaving school and progressing ...
  • How studying impacts on benefits A young disabled person phoned the helpline to try and find out how their benefits would be affected if they were to undertake post-graduate study. They were very anxious and ...