Volunteers – FAQ

Below are some of our frequently asked questions from volunteers:


Will volunteering affect my benefits?


Volunteering won’t affect your eligibility for benefits as long as the ‘basic rules’ are followed – informing your job centre plus, keeping a copy of any expense receipts and not doing what would otherwise be classed as unpaid work (for example working for a friend/family member in a job that would otherwise be paid). Carers can volunteer as long as they care for someone at least 35 hours per week and that person receives the correct disability benefit.

Will expenses be paid?


Yes expenses are paid to volunteers monthly. Mileage is paid at 40p per mile plus an allowance for volunteer expenditure.


Do you offer training?


Yes. We have mandatory induction training and thereafter there is a selection of training available which you can pick and choose from. Training such as digital skills, accessible technology, boundaries, teaching literacies and equality training. 


Do you provide references?

We are happy to provide references to support you into employment or career change. We will do this once we get to know you and you have volunteered for us for more than 6 months. 


Will I get to use my own skills in this role? 


We will always try to provide you with a role which is tailored for you. If you have a certain skill such as mentoring, teaching, language or music, we can usually match you with someone who can benefit from your knowledge and expertise.


Related publications

One-off Vol App Form