Helpful links during the COVID-19 pandemic

rock,bird,people,craft,owl,bird of prey

We know this is a very difficult time for everyone right now, however elderly and disabled people and unpaid carers are at particularly high risk of not having their practical and emotional needs met during the coronavirus crisis. We have therefore collated a list of helpful contacts for you below, from national helplines to local sources of practical support for getting food and medicine.

Local sources of support are listed for all the areas we have local services in, however you can find the phone number and relevant website for any local authority area in Scotland on this Scottish Government COVID-19 Shielding Contacts webpage. 

In addition, the Scottish Government have set up a new helpline for anyone requiring essential assistance but do not have a network of support but are at high risk of contracting COVID-19. The helpline number is 0800 111 4000 and more information about it is available here.






North Lanarkshire



National helplines and sources of support 

Urgent, non-emergency medical advice

Mental health support

Violence against women and girls

Additional support for Learning at school

Other National Helplines

Official health guidance

Batteries for hearing aids

Free Meal service

Online community for disabled People


Perth & Kinross Council Shielding Support Helpline: 0345 301 1100 (08.45 to 17.00 Monday to Friday)

Perth & Kinross Council Coronavirus Community Support website

Tayside Cares – Information, Advice and Assistance regarding coronavirus for residents living in Angus, Dundee, Perth and Kinross

PKAVS Carers Hub Call 01738 452214 or email

Regular telephone contact at least once a week to offer a listening ear if you are feeling isolated, worried or anxious. Information and advice. Directing towards other services.

Tulloch NET (Perth North Church) Call 07790 518 041 or Email

We can listen to people by phone to anyone experiencing emotional distress, including bereavement.


Aberdeen City Council Coronavirus Sheilding Support Helpline: 0800 0304 713

Aberdeen City Council COVID-19 webpage

Seaton Community Church SCIO

We run a school holiday feeding programme which is usually up to 60 children a day. So we could provide food delivery or help people get medicine if they are house bound, or if people need emotional support.Call 07800984850 or email

Inchgarth Community Centre – collection of shopping and medication

Inchgarth community centre is coordinating a Garthdee area only shopping and medication collection, or dog walking service for the most vulnerable and isolated. This includes the elderly, people with disabilities, and most isolated living in our community.

People must email with your full name, address including post code, and phone number. Please let us know what kind of help you require. We will do our best to pass on your details to one of our volunteers who will contact you directly to offer assistance.

Coronavirus Community Care – Portlethen and surrounding areas

We are community group began as an online community group now with over 600 members, and 100 active volunteers, coming forwards to express interest. We seek to provide support to those vulnerable and impacted by the situation.

Call 07396339448 or visit the jubilee hall. If you have received one of our cards call the written on the card, they are your local zone leader and will help.

Westhill Coronavirus Community Support – food and grocery deliveries

Join their facebook group to access contacts for support requests


Aberdeenshire Council Coronavirus Shielding Helpline: 0808 196 3384

Grampian Coronavirus Information Hub

Community Heart Peterhead – deliveries of essential supplies to those in isolation

This group has been setup by members of the public to get aid to the elderly and vulnerable whilst in isolation with no family to support.

Contact via their facebook page or by calling 01779 600020 OR 07948 476059

Westhill Coronavirus Community Support – food and grocery deliveries

Join their facebook group to access contacts for support requests

Aberdeenshire Rugby Football Club – Delivery and collection of necessary goods

Call 07850461206 or email


Moray Council Coronavirus Shielding Support Helpline: 0808 196 3384

Grampian Coronavirus Assistance Hub


Dundee City Council Coronavirus Shielding Support Helpline: 0300 123 1403 (08:30 to 17:00) or Out of hours urgent request: 01382 307 964

Tayside Cares – Information, Advice and Assistance regarding coronavirus for residents living in Angus, Dundee, Perth and Kinross

Dundee Volunteer and Voluntary Action

We can signpost you to local organisations, businesses and groups which can help provide essential supplies and safely deliver to your door, keeping contact to a minimum.

Call 01382 305757 or email for support

Reach Across

We facilitate and pay for 1:1 counselling, provide weekly art therapy groups to people affected by suicide and/or have poor mental health. Food parcels since covid to families and older people.

Call 07921861113 or Email

North Lanarkshire

North Lanarkshire Council Coronavirus Shielding Support Helpline: 03005 550 407 or

MADE4U IN ML2 – offering a 9am-9pm helpline supporting the most vulnerable in ML2

Call 01698 598110 or email

We offer shopping pickups and food parcels – meal service – prescription pick up – practical support such as dog walking – weekly check in – listening ear service

Kirkwood Tenants and Residents Association

Food parcels delivered to your door, free sanitary products, advice and support

Call 07493 729360 or email

Volunteering Matters

Help with grocery shopping for those unable to complete shopping on their own, or have no neighbours, friends or family to help. Help with urgent supplies and collecting prescriptions. Dog walking. Emotional telephone support for someone who needs someone to talk to. Assistance with IT or technology provided over the phone.

Request for help can be logged by survey –, by email or by leaving a voicemail message on 01259 928 088.


Highland Council Coronavirus Shielding Support Helpline: 01349 886 669

Highland Council Shielding information webpage (online form also available to request support)

In This Together

We are providing 2 course meals four times (over three days) a week in Inverness for those experiencing financial hardship, those vulnerable and/or homeless. To enable this to continue we are reliant on the health and goodwill of our volunteers and staff and importantly ongoing food donations from local business, suppliers and the general public.

Monday 12.30pm – 1.30pm & 5-6pm, Wednesday 12.30pm – 1.30pm, Friday 12.30 – 1.30pm, all at the In This Together Café, Church St, Inverness (For the alternate days excluding Sunday, see Inverness Foodstuff).

Call 01463238600 or email

Rokzkool Academy

Small food parcels to people in the neighbourhood, basics to keep them going depending on what we can source.

Call 07713894742 or email

Covid-19: Merkinch and South Kessock Community Support

Picking up shopping, medication or other essentials. Dogwalking and phonecalls from other locals.

Call 07557566552


Fife Council Coronavirus Shielding Support Helpline: 0800 952 0330 or email:

Fife Council Coronavirus webpage

Fife Voluntary Action  

Information, advice and services related to coronavirus including prescription delivery service.

Fife Forum – list of local resources and support

National helplines and sources of support

The Scottish Government have set up a new helpline for anyone requiring essential assistance but do not have a network of support, but are at high risk of contracting COVID-19. The helpline number is 0800 111 4000 and more information about it is available here.

Urgent, non-emergency medical advice

If you need help urgently but are not at risk of death or serious illness, use the NHS 111 non-emergency advice online.

NHS 111 advice online

Only call 111 if you cannot get help online.

British Sign Language (BSL) Users can use the Contact Scotland service to call NHS 111

Mental health support

Contact your GP in the first instance to arrange an appointment or discuss the type of support and treatment available.

SAMH Coronavirus Mental Health Information Hub – Contains useful information to support your mental health during the crisis with a list of helplines to calls if you’re in need of urgent help.

Breathing Space Helpline: 0800 83 85 87

Offers a free, confidential phone and web-based service for people in Scotland experiencing low mood, depression or anxiety.

Samaritans helpline: 116 123 (Freephone)

24-hour emotional support for anyone struggling to cope.

Papyrus Hopeline UK – Crisis support for young people

If you are under 35 and feel that life is not worth living any more, call Papyrus’s HopelineUK from 9am to 10pm weekdays and 2pm to 10pm on weekends.

Call HopelineUK on 0800 068 41 41 or text 07786 209697


Text: 85258

Shout is volunteer-run and is the UK’s first 24/7 crises text service, free on all major mobile networks, for anyone in crisis anytime, anywhere.


CALM is the Campaign Against Living Miserably, for people in the UK who are down or have hit a wall for any reason.

Call 0800 58 58 58 (daily, 5pm to midnight)

Free, anonymous webchat with trained staff

Anxiety UK

Charity providing support if you have been diagnosed with an anxiety condition.

Phone: 03444 775 774 (Monday to Friday, 9.30am to 10pm; Saturday to Sunday, 10am to 8pm)

Health in Mind

A free telephone counselling service for adults who experienced abuse in childhood.

You can get further information and make a referral by calling us directly on 08088 02 04 06 or by emailing:

Violence against women and girls

Scottish Women’s Aid– Information, advice and support for women experiencing domestic abuse

Scotland’s domestic Abuse and Forced Marriage Helpline: 0800 027 1234 or email

Additional support for Learning at school

Enquire coronavirus updates

Reach – information and advice for young people requiring additional support at school with help coping with the coronavirus while the schools are shut

Talking Mats – easy read coronavirus resource

Other National Helplines

LGBT Health and wellbeing – online wellbeing support for members of the lesbian, gay, bisexual and transgender communities during the coronavirus crisis

ACAS (Advisory, Conciliation and Arbitration Service) – advice for employers & employees

Age Scotland – advice for older people and their families

Asthma UK – health advice for people with asthma

British Heart Foundation – advice from medical experts on what having coronavirus means for those with heart or circulatory disease

British Lung Foundation – information and advice for those with lung conditions

Care Inspectorate – COVID-19 information and guidance for care services

Carers UK – coronavirus guidance for carers

Chest, Heart and Stroke Scotland – information and support on coronavirus for people affected by chest, heart or stroke conditions

Cystic Fibrosis Trust – advice from UKCFMA for people with cystic fibrosis and their families

Diabetes UK – information for people living with diabetes and their families

ENABLE Scotland – emergency planning toolkit for carers

Inspiring Scotland – charity support service with one-to-one sessions & tailored support

Macmillan Cancer Support Scotland – guidance for people with cancer, as well as Macmillan supporters/volunteers

Mental Health Foundation – looking after your mental health during the coronavirus outbreak

Mental Welfare Commission for Scotland – advice note on mental health care and treatment during coronavirus pandemic

NCVO – your organisation and coronavirus

Open University – free ‘skills for work’ courses

OSCR – Charities and Coronavirus: An update from the regulator

Primary Immunodeficiency UK – coronavirus and the safety of immunoglobulin products

Scottish Centre for Conflict Resolution – Cranial Cocktail Workshop Resources

Scottish Commission for Learning Disability – easy read versions of Scottish Government coronavirus guidance

Scottish Government – Covid-19: Information for private and third sector childcare providers about business support

Scottish SPCA – coronavirus and your pet

Shelter Scotland – housing advice

Skills Development Scotland – advice and support on coronavirus for businesses and apprentices

Support in Mind Scotland – national information service

UK Government – guidance on use of Personal Protective Equipment (PPE)

Volunteer Scotland – coronavirus advice for volunteers

Young Scot – resources on coronavirus for young people

Official health guidance

For up-to-date information and news on coronavirus (COVID-19), see the following websites:

World Health Organisation

NHS Inform


Health Protection Scotland

Scottish Government

UK Government

Batteries for hearing aids

Here is the latest information relating to provisions for those who collect hearing aid batteries from public libraries as many have closed due to COVID-19 measures. 

In some places, libraries are being used as the venues for Community Hubs, so batteries are being distributed as part of an overall package of support from these venues.  In most cases, libraries are looking for the NHS audiology departments to assist.

The Scottish Library and Information Council (SLIC) has confirmed that although the distribution process for hearing aid differs between local authorities, SLIC have assured the Scottish Government that all public libraries in Scotland have a record of who collects batteries from them, and are contacting people to make them aware of what alternative arrangement are in place for them.  The new arrangements consist of contacting their Health Board, arranging collection from a community hub, or arranging delivery of the batteries along with their food supplies.  In all cases, a supply of batteries is being issued so that people have enough to see them through the lockdown period.

Many library services have also published information about hearing aid battery collection on their website and on social media – and some local authorities are distributing a hearing aid leaflet with each battery and are including the number of a local Health Board audiology officer that should be contacted.

Free Meal service

Meal Makers

We match up volunteers in local communities who can share a portion of their home cooked food, with an older person living nearby who needs some help with meals. The meal share is usually a weekly meal which the volunteer will leave in containers with heating instructions.

Online community for disabled People

Euan’s Guide Online Coronavirus Forum

Euan’s Guide, the charity focused on making it easier for disabled people to get out and about, has turned their attention to keeping everyone amused whilst they stay indoors. The new online community, Euan’s Guide Forum, has been designed to be a positive space to share advice, ideas, suggestions and support. It is somewhere to connect, beat the boredom and escape the news. There you’ll be able to discover some of the wonderful things taking place online and join discussions around your favourite offline activities too. Designed for disabled people, their family and friends, the forum already covers topics including virtual experiences, tips for working from home and how to stay active. Everyone is welcome to join the group discussions to share their own activities and also provide links to things they’ve seen and read elsewhere.